Request Support

Having trouble with one of our products?

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Fill out the form below, and we will get back to you as soon as possible. 

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Please allow 24-48 hours during normal business hours for a response.

General Troubleshooting

Functional Statues

  • Turn on/off again.

  • Make sure batteries properly inserted, and that cover is secure.

  • Try different batteries.

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Claptrap Robots

  • Make sure phone up to date (iOS Android)

  • Uninstall/reinstall ClaptrAPP app.

  • Make sure Claptrap fully charged (solid blue light).

  • Change phone WiFi settings to not auto connect.

  • Try different phone.

  • Try different charger cable (USB 3.0).

  • Set on clean, hard floor.

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DO NOT DISASSEMBLE PRODUCT

THIS VOIDS ANY EXISTING WARRANTY

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The following products are OUT OF WARRANTY; therefore we are no longer offering replacements/ replacement parts:

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  • Yellow Claptrap

  • Gentleman Claptrap

  • Juggernog Fridge**

  • Mothership

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**OUT OF WARRANTY, BUT A VERY LIMITED SUPPLY OF REPLACEMENT PARTS ARE AVAILABLE - PLEASE SUBMIT A REQUEST TO THE LEFT** (DATED 11/10/17)

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